Return Policy

Motion Medical Return Policy

At Motion Medical, your satisfaction is our priority. We understand that purchasing medical equipment is a significant investment, and we’re committed to ensuring you have a seamless experience from selection to delivery—and beyond. Below is our comprehensive return policy:

1. Eligibility for Returns

• New Equipment:
  If you receive a brand-new product that is unused, unopened, and in its original condition, you may return it within 30 days of delivery for a full refund. All original packaging, accessories, and documentation must be included.

• Pre-Owned Equipment:
  For pre-owned or certified refurbished products, returns are accepted within 30 days provided the equipment is in the same condition as received. Please note that a restocking fee of up to 15% may apply for non-defective items.

• Defective or Damaged Products:
  If your product is defective or damaged upon arrival, please contact our customer support immediately. We will work with you to arrange a replacement, repair, or refund at no additional cost.

2. Return Process

1. Contact Us:
   Initiate your return by contacting our customer service team at support@motionmedical.com or call us at +[Your Phone Number]. Provide your order number, details of the issue, and any supporting photos or documentation if applicable.

2. Return Authorization:
   Once your request is reviewed, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to return the product. Unauthorized returns may not be accepted.

3. Packaging & Shipping:
   Carefully package the product in its original packaging with all included accessories and documentation. Use a trackable shipping service to return the item to the address provided in your RMA instructions. Motion Medical is not responsible for items lost during return transit unless the return was arranged through our logistics partner.

3. Refunds & Exchanges

• Refunds:
  Once we receive and inspect the returned product, we will process your refund to the original payment method within 7–10 business days. Refunds for shipping costs are only provided if the return is due to our error (e.g., defective or incorrect product).

• Exchanges:
  If you prefer an exchange for a different product or a replacement for a defective item, we will work with you to facilitate this process. Please note that exchanges for pre-owned equipment may incur a restocking fee if the product is not defective.

4. Conditions & Exceptions

• Products that have been used beyond initial inspection or show signs of wear, damage, or tampering may not be eligible for return.
• Custom-ordered items or products sold “as-is” are non-returnable unless they arrive defective.
• This return policy is subject to change. Please review our policy at the time of purchase for the most current terms.

5. Need Assistance?

Our dedicated support team is here to help with any questions regarding returns, exchanges, or refunds. Contact us at support@motionmedical.com or call +[Your Phone Number].

Thank you for choosing Motion Medical—your trusted partner in sourcing high-quality medical equipment. We are committed to ensuring that you receive the best products and service to support your healthcare needs.